Terms & Conditions
There is a minimum call out charge of 6 hours.
The standard rates apply from 0800 to 1800 Monday to Friday.
Electrical Testing will be charged per desk with a minimum charge of 10 desks.
Service calls will be charged. This applies when less than two hours are spent on site for a maximum of 2 staff.
Where a site survey is required prior to commencement of a project, this will usually be conducted by a Project Manager and will be charged at an hourly rate.
Any other deliveries/ collection outside of London postal districts will be charged accordingly.
Any parking costs incurred (e.g. meters, parking fines, waste disposal, clamps etc.) will be charged accordingly. It would be helpful if parking facilities could be identified at time of booking.
Travel time will be charged outside the London postal district at normal published rates.
There is now a minimum charge for any waste disposal, anything over and above 200kg will be charged accordingly. If a vehicle is not booked on the job and waste needs to be removed this will incur a cost.
When travelling during unsociable hours (e.g. between 2300 and 0600 hours) a charge for cars or taxis will be made to transport staff to site.
Goods in transit are insured. FTA terms and conditions apply.
24 hours notice is required for cancellation of jobs. Less than 24 hours will incur the minimum charge plus the cost of any vehicles etc booked.
Overnight accommodation will be charged per person per night.
Payment terms are strictly 30 days from date of invoice, Harris Installation Services reserve the right to charge 3% above base rate lending on overdue accounts.
Storage and Warehousing
Receiving Handling and Delivery (RHD) of goods will be charged per pallet. Where goods are not stored on pallets, an appropriate charge will be made depending on the time involved and complexity of handling.
Where clients require a designated set area to be made available for their goods this will be invoiced per Sq ft per year paid one month in advance plus the usual handling charge.
If you want to remove your goods from the storage facility all outstanding invoices must be paid in full before the goods are released.
Please note, as a special service, HIS can even arrange to build desking, cabinet’s etc. in the warehouse in preparation for delivery to site. In this case the normal hourly charge for a fitter will be levied in addition to the RHD charge.
HIS have standard building insurance in place to cover such hazards as floods, fire, water damage or explosions up to a maximum of 20,000.00, additional cover will be required for such items as antiques, computers and other valuables.
You are also responsible for arranging your own contents insurance, as HIS are not the legal owners of your furniture or goods. HIS do have contents insurance in place for their own sole use.
HIS warehouses are open during normal working hours from 08.00 to 17.00 Monday to Friday, if you need to deliver or collect goods out of these hours you will need to arrange with the Warehouse Manager to have the warehouse open. This service will be charged at the appropriate hourly rate.